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  NOTE: Digilent will be closed Dec. 24th-28th for the Christmas holidays. Orders received after noon PST on the 23rd will be processed the week of December 29th.  
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About Us

1. Company Info
2. Contact Us
3. Shipping
4. Pricing
5. Policies
     A. Limited Warranty
     B. Return Policy
     C. Export Policy
     D. Privacy Policy
     E. Terms of Sale
6. Support
7. International Distributors

Company Info

Digilent Inc. is a leading electrical engineering products company serving students, universities, and OEM's worldwide with technology-based educational design tools. Based in Pullman Washington USA, Digilent designs, manufactures, and distributes its electronic design tools on a worldwide basis. Since its founding in 2000, Digilent products can now be found in over 2000 universities in more than 70 countries throughout the world. As a multinational company with offices in the US, Taiwan, China and Romania, Digilent is able to provide low-cost, expert quality solutions for a variety of customer needs. In addition to its own products, Digilent has OEM design and manufacturing services for leading technology companies including Xilinx, Analog Devices, and Cypress Semiconductor.

Mission Statement:
Digilent's mission is to make electrical engineering and design technologies understandable and accessible to all, by enabling educators and students with low cost-fundamental tools and curriculum.

Today more than ever, powerful tools and technologies exist to accomplish most any task the human mind can conceive. The only limit is in bringing these technologies to the people who will be developing tomorrow's advancements. By making the latest digital technologies understandable and available to all, Digilent will remove existing barriers to technological development. Digilent products and services will make the next generation more tech-savvy, promoting faster and further technological advances.


History
Digilent was founded in 2000 by two Washington State University electrical engineering professors; Clint Cole and Gene Apperson. Cole and Apperson saw a need for a basic programming board to integrate with their class lectures. Students learn best by doing, so Cole and Apperson developed a teaching method that integrated lecture with hands on learning, by utilizing their boards. Soon, they were producing boards and selling them throughout the world, fulfilling their desire to make technology understandable and accessible to all.


Bios
Clint Cole, President & CTO, worked at Hewlett-Packard, Physio-Control, and Heartstream. Mr. Cole co-founded Heartstream in 1991, serving as lead engineer until Hewlett-Packard purchased the company in 1997. Mr. Cole co-founded Digilent in 2000, where he serves as President and CTO. Mr. Cole is also on the faculty at Washington State University, where he teaches many different engineering courses.

Gene Apperson has held engineering positions at Boeing and Microsoft. In his 14+ years at Microsoft, he was a key member of several groundbreaking engineering teams, leading technical development efforts that were key to Microsoft's success. Along with Mr. Cole, Mr. Apperson co-founded Digilent where Gene served for 14 years as VP of Engineering. In March of 2014 Gene retired from Digilent but still contributes on an emeritus status.

Jim O'Dell, Director of Operations, is responsible for oversight of day-to-day operations and manufacturing of Digilent and OEM products. Mr. O'Dell has 20+ years of logistics and operations management experience gained while serving in the U.S. Army.

Joe Harris, COO, manages the business operations of Digilent including manufacturing, sales & marketing, and finance. Mr. Harris also manages Digilent's overseas offices and corporate issues. Mr. Harris has worked in the high-tech industry for several years and is a Fulbright Fellow to Albania where he worked with micro-business development issues. He maintains an active law license and is a member of the Washington State Bar.

Mircea Dabacan, PhD, General Manager Digilent Romania. Professor at Technical University of Cluj-Napoca, Applied Electronics Department. Mr. Dabacan works in data acquisition systems, digital design and embedded systems, and was formerly a visiting professor at Washington State University.

Frank Zhao, PhD, General Manager Digilent China. Mr. Zhao is a professor at Shanghai Jiao Tong University, School of Microelectronics. Mr. Zhao works with software for automated face recognition, and holds several patents.

Contact Us

 United States

Digilent Inc.

1300 NE. Henley Court
Pullman, WA 99163
United States
Phone: 509-334-6306
Fax: 509-334-6300
Website: www.digilentinc.com
Email: sales@digilentinc.com
 Romania

Digilent RO

Calea Turzii 101 et.1
400193, Cluj-Napoca
Romania
Phone: +40-364-101806
Phone/Fax: +40-364-101807
 China

Digilent CN

25A,1369 Dong Fang Rd.
Shanghai
200127
Phone: 021-68736509
Fax: 021-58894598
Website: www.digilentchina.com
Email: marketing@digilentchina.com

Shipping

Orders placed on our website normally ship within 1 business day of placing your order, presuming the item is in stock. Saturday delivery is not automatic - Please contact Digilent for Saturday delivery options prior to placing your order. The last business day of each month will be reserved for inventory counts, and no orders will be processed or shipped on that day. Please take this into account when placing your order and estimating delivery dates for your items.

Estimated Domestic Shipping Times

Fedex Overnight: Next business day after shipment

UPS Ground: 1-7 days after shipment (See diagram)


Fedex Ground: 1-7 days after shipment (See diagram)


Estimated International Shipping Times
NOTE: Shipping times do not include possible customs delays.

FedEx International: 2-3 days after shipment
UPS International: 2-3 days after shipment


Import Duties and Fees
Any and all import duties, fees and/or taxes associated with importing or receiving an order will be PAID BY THE CUSTOMER OR RECIPIENT. Unpaid fees will result in a failure to deliver the order. Digilent will not refund your shipping fees as a result of unpaid fees.

Confirmation/Tracking
You will receive an order confirmation by email directly after placing your order. You will receive a shipment confirmation email following the shipment of your order. These confirmations will be sent to the email address you provide on the checkout page.

Backordered Items
Digilent attempts to keep all items in stock, ready for immediate shipment. If for some reason an item is out of stock at the time you place an order, we will hold your entire order until the backordered item becomes available. If you want the in-stock portion of your order to ship sooner, please contact us at sales@digilentinc.com.

Pricing

All prices listed on Digilent's U.S. website are listed in USD. These prices do not included duties, VAT, or other taxes that arise when shipping internationally.

Digilent has an international distribution network in place to facilitate the purchase of Digilent products in as many regions as possible. A list of these distributors can be found on our Authorized International Distributors page.

Official Digilent distributors handle the complex process of importation and payment of duties and fees. They take care of all customs and VAT paperwork. They provide excellent service by accepting payment in your local currency, provide product support and service, and process product returns. Rest assured that when you deal with an official Digilent distributor, your purchase is covered by the Digilent quality guarantee.

Academic and Student Pricing
Many of our system boards qualify for special student or academic pricing. To qualify for academic pricing, you must be a student or employee at a qualifying academic institution, and use the board for academic purposes such as class work or research. To get the academic price, click on the (Academic) add-to-cart button on the product page. Then during the checkout process, you must fill out the Academic Pricing Validation questionnaire. Your academic information will be verified by Digilent and shared with our Alliance partners.

To qualify for student pricing, the customer must be a student at a US academic institution and be required to purchase the board for a class. The quantity is limited to one board per student.

Digilent also produces a growing body of free educational materials, from tutorials for first-time users, to complete college courses including a complete textbook, lecture & lab videos, projects, and more. Please visit our classroom page for more more details and downloads.


Policies

Limited Warranty
Digilent products are warranted to be free from manufacturing defects for 30 days from the date of purchase. No other express or implied warranties are provided.

To request a warranty replacement due to a manufacturing defect with the product, you must first troubleshoot your problem with a Digilent support engineer by contacting support@digilentinc.com. If it is determined that your product qualifies for a warranty replacement your case will be sent to the Digilent RMA department. They will assign you a RMA number and send you a return service label to use in returning your defective product to Digilent. The defective product must be returned to Digilent in 14 days of receipt of the replacement. Failure to return the defective product according to these terms will result in you being billed for the replacement.

Terms of Sale
Click here to view Digilent's Terms of Sale.

Return Policy
Hardware products purchased from www.digilentinc.com may be returned for a refund of the purchase price (less shipping fees and duties), within 14 days of purchase, provided that the item is a) returned with all accessories in the original packaging; b) free from any damage; and c) accompanied by the original invoice. Opened or used items being returned will be charged a 15% restocking fee.

There are no returns or refunds for software purchased from Digilent.

To return your product:
  1. Obtain an RMA Number: Customers must contact Digilent at returns@digilentinc.com for a return merchandise authorization (RMA) number. Any merchandise returned to Digilent without a valid RMA number will not be accepted. Merchandise precluded from or not discussed in the original RMA will not be accepted.

  2. Return the Merchandise: The customer is responsible for shipping the merchandise to Digilent. It is highly recommended that the shipment be insured for the value of the products and a tracking number obtained as Digilent is not liable for items lost or damaged during shipment. Shipments should include the RMA number on the outside of the box and be addressed to:

    Return Department, RMA #____
    Digilent Inc.
    1300 NE. Henley Ct.
    Pullman, WA 99163


    Merchandise listed on the RMA must be received by Digilent within 14 business days of the issuance of the RMA. Digilent reserves the right to refuse RMAs received after an inspection of the product. A RMA for a product that is found to be damaged, missing components, or defective will be voided. Refunds will be processed within 5 business days following the receipt of the merchandise.
To request a warranty replacement due to a manufacturing defect with the product, you must first troubleshoot your problem with a Digilent support engineer by contacting support@digilentinc.com. If it is determined that your product qualifies for a warranty replacement your case will be sent to the Digilent RMA department. They will assign you a RMA number and send you a return service label to use in returning your defective product to Digilent. The defective product must be returned to Digilent in 14 days of receipt of the replacement. Failure to return the defective product according to these terms will result in you being billed for the replacement.

Inrevium product support, warranty, and RMAs are handled by Inrevium/TED.

Export Policy
Digilent, Inc. hardware, software programs and technical data may not be sold or exported or re-exported, either directly or indirectly, to the U.S. embargoed destinations or entities of Cuba, Iran, Libya, North Korea, Sudan or Syria or to persons/entities on the Denied Persons List, Unverified List, Entity List, Specially Designated Nationals List and the Debarred List, without prior written authorization from the appropriate U.S. government departments (Commerce, State Department, Treasury).

Privacy Policy
Any personal information, including your email address, that you provide to Digilent will be used solely to process your order, respond to your request for information, or to provide technical support. Digilent will not sell your personal information to any party.

Local Customers
Local customers may place their orders online for pickup at our office building by indicating Customer Arranged as their shipping option and adding the appropriate notation in the Customer Notes field. Please note that we cannot guarantee that our shipping team will be available at all times to pull stock, so we highly recommend that orders be placed online a few hours prior to arriving to pick up your items. This provides our team ample time to process and assemble your order and creates minimal inconvenience and waiting time for you. Walk-in orders and requests will be handled according to staff and product availability.


Support

Digilent strives to provide a high level of customer support. We provide technical support features on our website including Tutorials, FAQs, and Support Notes, found under the Support tab. We also provide direct customer support via email. To contact us for support please email support@digilentinc.com

International Distributors

Digilent has offices in the US, Taiwan, China and Romania. Products can be ordered from all of these locations. Additionally, Digilent also maintains an International Distribution network. You can view the list of these locations on our international page.
Digilent, Inc.    |    P.O. Box 428 Pullman, WA 99163-0428    |    (509) 334-6306 (voice)    (509) 334-6300 (fax)    |    Contact us